Refund Policy

At FantasyCape, each creation is a custom digital product made with AI based on the photo you upload and the Studio you choose.

AI-generated results are creative and can vary. We do our best to create high-quality magical results, but we cannot guarantee exact resemblance, exact pose, exact expression, exact outfit, exact background, or a perfect match to your expectations.

Free watermarked creations

FantasyCape may allow you to create up to 5 free watermarked images before buying credits.

Free creations let you try the result before purchasing. They include a watermark and are not intended for final use.

After buying credits

After checkout, credits are added to your FantasyCape wallet using the email address used at checkout.

Credits can be used to unlock watermark-free downloads, create more images, upgrade eligible images to 4K, animate saved images, or use other available creation features.

Because FantasyCape creations are custom digital goods, completed custom digital creations are generally non-refundable.

When refunds may be considered

Refunds may only be considered if there is an unresolved technical failure that prevents delivery of the purchased service, such as:

  • A paid generation fails and no creation is produced.
  • Purchased credits are not added to your account.
  • A watermark-free download cannot be delivered because of a technical issue.
  • A technical error deducts credits without producing a result.
  • My Creations access cannot be provided because of a technical issue.

If a technical issue happens, we will first try to fix the problem, restore missing credits, or provide replacement credits.

If we cannot resolve the issue, we may offer a refund.

When refunds are not offered

Refunds are not offered for:

  • Not liking the artistic style after a successful generation.
  • Expecting an exact resemblance, pose, expression, outfit, or background.
  • Uploading a low-quality, blurry, dark, cropped, or unsuitable photo.
  • Changing your mind after checkout.
  • Using credits and not liking the creative variations.
  • Differences caused by the natural unpredictability of AI-generated results.
  • Forgetting to download creations during the available 30-day download period.

Failed generations and credits

If a generation fails because of a technical issue, the credit should not be deducted.

If a technical issue affects your credits or prevents a creation from completing, we may restore the missing credits or add replacement credits to your account.

Need help?

If you experience a technical issue, please contact us with the email used at checkout and a short description of the issue so we can help you as quickly as possible.

support@fantasycape.com

This policy does not affect any rights you may have under applicable consumer protection laws.